The Website is accessible to Users who are private individuals or professionals.
The App is reserved for any natural person with a compatible mobile device.
The notion of use of the Website includes all operations carried out by the User upon accessing the Website, including:
The notion of use of the App includes all operations carried out by the User when they access the App after downloading it.
The Website and the App enable the User to:
Not all features available on the Website and App are listed. These features are subject to change in line with technical and IT developments and the needs of Users.
The Website can be accessed and the App downloaded free of charge. Mobile phone subscription, connection, downloading and Internet access charges billed by the telecommunications operator are at the User's expense. Ocedis grants the right to use the services on the Website and App on an individual, non-exclusive and non-transferable basis.
Certain services offered by the Website and the App may require the creation of a customer account through which the User can access the information made available to them by Ocedis (information about Mel'connect products and product features, their location, water quality analyses, consumption of maintenance products, average water temperature and quality, etc.).
Some of these services will require that the User communicate information enabling them to be identified.
Thus, in order to use these services, the User must create a customer account and provide Ocedis with the information requested.
The procedure for registering for the service includes the following steps:
The User undertakes to transmit accurate and complete data on their identity and shall refrain from usurping the identity of any third party. Otherwise, Ocedis reserves the right not to confirm the account concerned or to suspend or delete the said account.
The User will be able to access their customer account by entering their login and password.
The login and password are strictly confidential and reserved for the personal use of the User, who undertakes not to communicate them to any third party.
The User is solely responsible for keeping their registration data confidential, along with the login and password they choose when registering for the service. The User undertakes to take all useful steps required to keep this information confidential. The customer undertakes to immediately inform Ocedis of any unauthorised use of their service identifier, password or registration data, and more generally of any breach of security of which they may become aware.
The User must get in touch with customer service to delete their customer area.
The content of the Website and the App are protected by intellectual property and copyright provisions which apply to the Website and App’s designs and models, trademarks, domain names, patents, know-how, software or databases. Ocedis remains the owner of all the aforementioned content and associated rights.
The User must not use any Website or App content for commercial purposes without having obtained a specific license from Ocedis or its retailers authorising them to do so.
Cookies are used to gather information on how the User browses the Website or App. No information that could personally identify the User is kept. Only a single session record is maintained, enabling the User to retrieve their browsing preferences on their next visit.
The provisions relating to processing this data are set out in the “Personal Data & Cookies” section of the Website and App.
The User's mobile device can be geolocated only on condition that the User has given their consent for this and that they do not subsequently object to it.
A banner will be displayed: "Do you authorise Ocedis to use your geolocation data?" and the User will then have to confirm their consent or not. This message will only be displayed on the first visit to the Website or App or if the geolocation service is blocked in the settings on the User's mobile device.
Once the User's consent to geolocation has been obtained, the App will record the geolocation data each time the User logs on to the App.
The User is fully responsible for consulting and using the Website and the App.
The Website may contain links to third party websites. By clicking on these links, the User acknowledges that Ocedis gives no guarantees as to the content thereon, and the User therefore agrees to access them at their own risk.
The content appearing on our Website and on the App is provided for information purposes only. It is not intended to provide advice that the User should rely on. It is incumbent upon the User to obtain professional or specialist advice before acting or deciding not to act based on the content appearing on the Website or the App.
Consequently, Ocedis cannot be held liable for any losses resulting from access to and/or use of the Website or the App and the information they contain.
The User is furthermore informed that Ocedis may be required to temporarily interrupt access to the Website or the App for technical reasons, in particular for maintenance purposes. The User accepts these interruptions and waives any claim in this regard. Use of the Website or the App by the User implies awareness and acceptance of the characteristics and limits of the technologies inherent to the Internet, in particular regarding response times for consulting or querying the server hosting the Website or the App, technical performance, risks of interruption and, more generally, any risk incurred in the course of data transmission.
Consequently, Ocedis may under no circumstances be held liable for the following, without this list being exhaustive:
If you wish to use the content on the Website or the App, you must first obtain authorisation from Ocedis at the following address